Terms of Service
These Terms of Service ("Terms") govern your access to and use of puffpanda.in (the "Site") and any purchase you make from Puff Panda ("we", "us", "our"). By using the Site or placing an order, you agree to these Terms.
Last updated: 4 September 2026
Who can use this Site
You must be at least 18 years old to purchase from Puff Panda, and the Site itself asks every visitor to confirm they are 21 or older before browsing, per our Tobacco & Age Policy. If you don't meet these requirements, please don't use the Site.
What we sell
Puff Panda sells handcrafted smoking accessories — bamboo water pipes and related accessories. We do not sell tobacco, cannabis, or any controlled substance, and nothing on this Site is an offer to supply one. See our Tobacco & Age Policy for details.
Orders and payment
All orders are placed and paid for through Shopify, our commerce platform, in Indian Rupees (INR) unless stated otherwise. By placing an order you agree to Shopify's own checkout terms in addition to these Terms. We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or stock unavailability.
Pricing and product information
We try to keep prices, descriptions, and images accurate, but errors can happen. If we discover a pricing or listing error after you've ordered, we'll contact you before proceeding and you may cancel for a full refund.
Shipping and delivery
[Shipping regions, timeframes, and costs to be added here — LEGAL VERIFICATION REQUIRED / business input needed.]
Returns, refunds, and cancellations
[Return window, condition requirements, and refund process to be added here — LEGAL VERIFICATION REQUIRED / business input needed.]
Intellectual property
The Puff Panda name, logo, panda mascot, and all Site content (text, images, design) are owned by Puff Panda or our licensors and may not be copied, reproduced, or used without our written permission.
Acceptable use
You agree not to use the Site to: break any applicable law; attempt to circumvent the age verification; misrepresent your age or identity; or interfere with the Site's normal operation.
Disclaimers
The Site and products are provided "as is." We don't make medical, health, or wellness claims about any product we sell. To the fullest extent permitted by law, we disclaim all warranties not expressly stated here.
Limitation of liability
To the fullest extent permitted by law, Puff Panda is not liable for indirect, incidental, or consequential damages arising from your use of the Site or products, beyond the amount you paid for the relevant order.
Governing law
These Terms are governed by the laws of India. [Specific jurisdiction/courts to be added here — LEGAL VERIFICATION REQUIRED.]
Changes to these Terms
We may update these Terms from time to time. Continued use of the Site after a change means you accept the updated Terms.
Contact us
Questions about these Terms? Email info@puffpanda.in.